Refund Policy
Gill Goddard Jewellery Refund Policy
At Gill Goddard Jewellery, we aim to ensure that our customers are satisfied with their purchases. If, for any reason, you are not completely happy with your item, we offer a straightforward refund process. Please carefully review the following policy to understand how to request a refund or exchange.
1. How to Request a Refund
If you wish to return an item, please contact our customer service team within 14 days of receiving your order by calling 01803 866101 or emailing [your email address].
Upon contacting us, we will provide you with a Return Authorization Number and instructions on how to return the item.
Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
We recommend using a trackable shipping service to ensure the safe return of your item. Please send returns to the following address:
Gill Goddard Jewellery
No.4 The Plains,
Totnes,
TQ9 5DR,
United Kingdom
2. Conditions for a Refund
Items must be returned in original, unworn condition with all tags and packaging intact.
Refunds will only be issued once we have received and inspected the returned item.
Original shipping fees are non-refundable, except in cases where the item was faulty or incorrect.
3. Faulty or Damaged Items
If the item you received is faulty or damaged, we sincerely apologize. Please notify us immediately at 01803 866101 or [your email address] with details and images of the fault. We will either replace the item or offer a full refund, including return shipping costs.
4. Exchanges
If you would prefer to exchange an item rather than request a refund, please follow the same steps as the refund process. In your initial contact, indicate that you would like an exchange, and we will do our best to fulfill your request based on available stock.
5. Refund Timeline
Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, a credit will automatically be applied to your original method of payment within 7-10 business days.
6. Non-Returnable Items
For hygiene and safety reasons, earrings and custom-made jewellery are non-returnable unless faulty.
7. Contact Us
For further questions or concerns, please contact us at:
Gill Goddard Jewellery
Phone: 01803 866101
Email: info@gillgoddardhair.co.uk
This Refund Policy was last updated on 30th September, 2024.
