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Privacy Policy

A legal disclaimer

At Gill Goddard Jewellery, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website and how we comply with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

1. Information We Collect
We may collect the following types of personal information from you:

  • Contact Information: Name, address, email, and telephone number.

  • Payment Information: Credit card or debit card details, billing address, and transaction history.

  • Order Information: Information related to your purchase, such as product details, delivery preferences, and any special requests.

  • Device Information: Data automatically collected when you visit our website, such as your IP address, browser type, and operating system.

  • Communication Preferences: Information you provide when signing up for our newsletters or responding to surveys.

2. How We Use Your Information
We use your personal information for the following purposes:

  • To Process Orders: To fulfill your orders, process payments, and arrange shipping.

  • To Provide Customer Service: To handle inquiries, returns, and complaints.

  • To Improve Our Services: To analyze how customers use our website, ensuring we provide the best possible experience.

  • For Marketing Purposes: With your consent, we may send you promotional materials, offers, and updates. You may opt-out at any time.

  • Legal Compliance: To comply with legal obligations, such as fraud prevention and tax reporting.

3. Legal Basis for Processing Personal Data

We process your personal data under the following legal grounds:

  • Contractual Obligations: To fulfill the contract between us when you make a purchase.

  • Legitimate Interests: For business improvements, fraud prevention, and personalized marketing.

  • Consent: When you opt-in to receive our marketing communications.

  • Legal Obligation: To comply with UK and EU laws.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with the following:

  • Service Providers: Such as payment processors, delivery companies, and IT service providers.

  • Legal Authorities: When required to comply with a legal obligation or protect our legal rights.

  • Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of the business assets.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

6. Security of Your Information
We take reasonable precautions to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights
Under the GDPR and UK Data Protection Laws, you have the following rights:

  • Access: Request a copy of your personal data.

  • Correction: Request that we correct any inaccuracies in your data.

  • Deletion: Request that we delete your personal data (subject to legal obligations).

  • Restriction: Request that we limit the processing of your personal data.

  • Objection: Object to our processing of your data, particularly for marketing purposes.

  • Data Portability: Request that we transfer your personal data to another service provider.

To exercise these rights, please contact us at [Insert Contact Email].

8. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about how you use our website. This helps us improve our services and deliver personalized content. You can manage your cookie preferences through your browser settings.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: Gill Goddard Jewellery 

info@gillgoddardhair.co.uk
01803 866101

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This Privacy Policy was last updated on 30th September, 2024.

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